Refunds & Billing Policy

• Build / setup fee — one-time fee for design and build work on your selected package (when applicable).
• Monthly fee — recurring fee for hosting, management, and package services shown in your portal.
• Ad spend & third-party tools — paid directly to Meta, Google, or other platforms/providers. Those charges are not DOA package fees and are governed by those providers.

Card payments are processed by Stripe and/or Square. DOA does not store full card numbers. See our Privacy Policy.

Build fees are due as shown in the Payment section of the portal (or as invoiced). Monthly fees renew on the cycle shown in your portal (typically about every 30 days from your cycle start). You authorize recurring charges while your package remains active.

You may cancel ongoing monthly package services by emailing doacreativeco@gmail.com or messaging us in the portal. Cancellation takes effect at the end of the current paid monthly cycle unless we agree otherwise in writing. You remain responsible for fees owed through that date. Canceling does not automatically refund amounts already paid.

After cancellation we may pause or remove hosted materials after a reasonable transition window (typically up to 14 days) unless a different handoff is agreed in writing.

• Build / setup fees — generally non-refundable once work has started (discovery, design, or build). If you cancel before any work begins, you may request a refund of an unused build fee within 7 days of payment; approved unused fees are refunded to the original payment method.
• Monthly fees — generally non-refundable for the current cycle once paid. We do not prorate mid-cycle cancellations unless required by law or we agree in writing.
• Duplicate or erroneous charges — contact us promptly; verified duplicates will be refunded.

Refund requests: email doacreativeco@gmail.com with your account email, payment date, and reason. We typically respond within 5 business days.

If a payment fails, we may retry according to the payment provider and notify you. Late or failed payments may pause active work, delay launch, or suspend hosting/management until the account is current. Continued non-payment may lead to termination under the Terms or your package agreement.

Please contact us before filing a chargeback so we can resolve the issue. Unwarranted chargebacks may result in suspension of Services. We may provide payment and delivery records to the card network as needed.

Billing questions: doacreativeco@gmail.com
Phone: (860) 515-0319
Governing law: State of Connecticut, USA (same as our Terms).